It’s our never-ending desire to help our clients maximize their outcomes — and exceed their strategic goals. Our values are what drive us every day.
commitment, excellence, partnership:
your success is our primary focus
your success is our primary focus
our core purpose
Make a difference in the lives of Our Clients, Employees and Community.
our clients
It is our mission is to make a profound difference in the lives of our valued clients through the delivery of exceptional service. We believe that every interaction with our customers is an opportunity to positively impact their journey and foster lasting relationships.
Because we are committed to excellence, we set the bar high by providing the highest caliber of service in every aspect of our business. From the moment our clients reach out to us, they experience a seamless and personalized approach that addresses their unique needs and aspirations.
our employees
We firmly believe that our team members are our greatest asset, and as such, we are dedicated to supporting them with unparalleled and unique resources.
Happy and fulfilled employees lead to a thriving and successful company. To achieve this, we go above and beyond in providing comprehensive support for our employees’ physical, mental, and spiritual well-being. We understand that a well-rounded individual is a better worker, and we are committed to nurturing a holistic approach to personal and professional development.
our community
A deep-rooted commitment to making a positive impact in the lives of our community drives us. Our goal is to be more than just a company; we aim to be a force for good.
Central to our values is the spirit of giving back. A thriving community is the backbone of our success, and we believe it is our responsibility to contribute to its well-being. As a company, we actively engage in various initiatives and projects that uplift the community, addressing its pressing needs and challenges.
good buildings come from good people, and all problems are solved by good communication.
our core values
Our core values are the foundation by which Toolkit Services was built.
teamwork.
Our primary asset is people. We work with clients as a team. Mutual respect provides the foundation for our success.
safety.
At Toolkit Services, we are dedicated to maintaining a safe work environment for our employees, our subcontractors, our clients and the general public.
integrity.
We abide by the Biblical principle that our “yes is yes” and our “no is no”. For that reason, when we make a commitment or an agreement, we will always follow through.
innovation.
Fostering a culture that embraces the need for change is a priority for us. We encourage and support innovation and individual creativity in problem solving; always rising to the challenge.
excellence.
Skillfully executing work with innovation and ingenuity is a point of pride for us, ensuring both a high-quality finished product and excellent customer service.
communication.
We take time to listen. Open, honest, and proactive communication with clients, partners, and employees is essential to how we operate.
our story
Everyone has a story. Watch any reality tv show today and you will hear people’s stories. Whether it is American Idol or America’s Got Talent, there is a story behind each contestant that captures your attention. We have a story. Ours is probably not one that captures your attention as well as those types of shows but none-the-less it is our story. So, here it goes…
For a long time we designed, built, trained and consulted for a large corporation as a wholly owned subsidiary. This little company built thousands and thousands of store-within-a-store locations. We were fortunate to be a part of this group of thinkers, movers and shakers in our industry. It was a lot of fun and our foundational knowledge of design and build began to grow.
But then (play dramatic music in your heads) we were acquired, and things were just never the same. The fun left the room and, in 2013, it was time to be done with corporate America and leave the multi-billion dollar company and do our own thing.
With great trepidation of leaving behind good salaries and benefits, we stepped off the proverbial plank into the great blue ocean of entrepreneurship. The first attempt was within shark infested waters and that hurt a little but it was short-lived and we got out alive! (obviously more to that story but, boy, did we learn some good lessons).
Fortunately, the second attempt was in friendlier waters and with good partners. Our retail design agency had a good run for a couple of years but realized we were running in two different directions and the band broke up. They were a great group to work with and we appreciate our time with them.
As they say, the third time’s a charm. This time it was just us and a small team in the early days. Good times, good clients, and great results. We soon were growing, God was blessing us, and we were back to having fun again. We have an incredible team that have joined the ride with us, and nothing could happen without their great efforts. We haven’t worn a tie in years!
Fast forward 5 years and we started what is now Toolkit Services. We were being failed by installation teams and paying too much for too many middlemen. So voila! A company is born. Toolkit is our response to an industry riddled with difficulties. We have since transitioned our original brand to this new shiny one called Toolkit. We are now very focused on one sector of this industry; we install stuff: fixtures, graphics and everything else.
We are grateful for what our past has given us and what we gave it. It’s what has made us who we are today as an installation company with diverse backgrounds and industry knowledge galore all brought together under one roof called Toolkit.
We have added services and even produce our own really cool, cost effective ADA/wayfinding/interior signs under a brand called Harper Laine. We have been selling and installing signs for just as long as everything else, just not producing it ourselves, so that wait is over.
We hope you’ll let us join you on your journey and we’ll add to the memories. If not, maybe we’ll just become friends along the way and help each other out when it’s needed. We think sometimes that’s what it’s all about – just being there for people that need you and everything else will get figured out. So, that’s our story. It may not be too special to most people, but it is our story, and it means a lot to us here in Eads, Tennessee.
